Apparantly it's Patriots Day.. and the Boston Marathon (which is where most of my users are).. which means, hardly any calls, and even fewer staff.
Today, it's just Chris, Vern and I.. normally, by this time of day, there would be 6 of us on.
And damnit, I forgot my book. Apparantly I'm going to miss it.
We'll see how today goes. So far, the whole 1 call I've taken means I'll take about 16 calls for the day - less than half my average.
Maybe I'll go home at lunch and get my book.