We support a piece of software called Hansel. It isn't the easist install (much like installing, say, Linux, for the first time). It's not supported by Windows 98 SE, ME, or XP Home.. so if someone calls with a Hansel issue for 98, we take a crapshoot if its SE or not.
It also doesn't take an upgrade. To upgrade Hansel, you have to manually remove old versions, etc.
So, 30 minutes later, 3 reboots, and a very frustrated client, I finally get an escape because she's on dial-up. Have fun downloading .net, MDAC, and the stupid fix.. all totalling about 60 MB.
Hansel WILL be the death of me.
And its only Tuesday.