Monday's Suck

It's tough when you're training. I wish that I could jump in and anwer the 30 calls that are in the queue, but since I don't have a phone ID to use.. Nor do I have access to the ticketing system, nor do I have access to.. the list goes on.

So what do I do? I'm still not trained enough to answer calls quickly, so again, I sit, and I listen, and I get bored.

Monday sucks.

Hopefully this week will bring some excitement.

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